Consumers may demand connected experiences in daily living, but there have been many barriers to health care industry stakeholders delivering on that expectation: among them, privacy and security concerns, and provider resistance. This demand-and-supply chasm is noted in Deloitte’s Center for Health Solutions’ latest look into the healthcare landscape, Accelerating the adoption of connected health.
The objectives of connected health, or cHealth, are:
- To improve digital connectivity among consumers, providers, health plans and life sciences companies
- To facilitate self-managed care in a secure environment that protects privacy
- To deliver care outside of traditional institutional settings
- To enable chronic care management and improve population health outcomes.
Deloitte’s Center sees cHealth as an underpinning to value-based care, with payment models growing for shared-savings, bundles, shared-risk, and global capitation. Mining, analyzing, and developing useful and personalized insights and communications back to patient-consumers from data generated by mobile health tools and platforms, sensors, and electronic health records will be the basis for getting value out of connected health.
Health Populi’s Hot Points: Connected health can also enhance the patient experience. This is certainly the expectation of homo informaticus, of whom I frequently write and speak as the new species of health care consumer: the person who consumes information (health and other sorts) via multiple channels and platforms, from phones and tablets to smart TVs and laptops. Health is everywhere, and so must health-messaging and support be, from prevention through to high-risk care management.
What’s necessary to bring this vision forward is collaboration across different health ecosystem partners — plans, providers, pharma and life science companies, physicians and at the center, patients. These many “P’s” as partners must recognize that patient trust is a pre-cursor to health engagement; not all of the players are trusted among consumers to help manage health. Identifying and using the levers of trust equity, on top of building well-designed programs for cHealth, will be one important secret in this sauce to be successful.