Most consumers give thumbs-up to “fair and balanced” information on risks and benefits delivered in prescription drug ads on TV. But online? Not so much.

This finding comes from one of the most highly anticipated surveys in the pharma business, the annual Prevention Magazine consumer survey on direct-to-consumer advertising (DTC). The FDA takes this survey seriously and its results inform FDA approaches to regulation. The 13th annual poll was published on July 15, 2010, titled, Consumer Reaction to DTC Advertising of Prescription Drugs.

Most consumers find that “fair balance,” which is FDA required for presenting risks and benefits, is indeed “fair and balanced” on broadcast and in magazines. However, only 1 in 3 U.S. consumers recognize the risks and benefits in online pharma promotions.

Some of of the detailed findings are that:

  • 8 in 10 consumers have seen and heard risk on DTC ads on TV
  • 7 in 10 have seen and heard Rx benefits on DTC ads on TV
  • Fewer consumers recognize risks and benefits via magazine ads – 1 in 2 have seen and ‘heard’ these in magazines.
  • Only 37% report seeing and hearing risks via online DTC ads, and 1 in 2 have seen/heard benefits online.

Rodale, the sponsor of the survey and Prevention’s publisher, surmises that more people ‘get’ Rx benefits and risks via TV and magazines because they’re more used to consuming DTC ads via those media — and online is a newer channel for digesting Rx risks and benefits.

One intriguing finding is that 63% of health consumers are seeking information about alternative treatments.

The survey was conducted via telephone in April 2010 among 1,501 adults living in the U.S.

Health Populi’s Hot Points:   With more TV watchers dis-intermediating commercial messages via TiVo and other digital video recording devices, health consumers have largely moved online to access health information. They’re finding useful, trustworthy sources on prescription drug intormation at places like Consumer Reports Best Buy Drugs, RateaDrug, and from ‘each other’ on social networks like PatientsLikeMe, WEGO Health (just having announced a deal with Ning – more on that later this week in Health Populi), among a growing list of web sources.

Trust breeds health engagement–so what is a pharma company to do? Complicating this scenario is that consumers believe that pharma company websites for drugs, and advertising in general, will recede in importance while conversations with their doctor, family and friends — and finding “people like me” with whom to compare health notes — will become more important in the next few years.

Pharma will need to work with trusted intermediaries online to gain traction, and mindshare, of health citizens for their products. Furthermore, they’ll need to wrap around other services — beyond just information — to bond and get back that R-E-S-P-E-C-T, as my fellow Detroiter Aretha sang —

“I’m about to give you all my money
And all I’m asking in return honey
Is to give me my propers when you get home.”

Indeed, health citizens want and deserve their propers…

2 Comments on Consumers trust pharma ads on TV more than online

Lygeia Ricciardi said : Guest Report 11 years ago

Hi Jane -- Thanks for the interesting post. To help build trust, pharma could provide greater transparency and a lot more detail about its own research related to individual drugs--eg in what circumstances and for which populations are they likely to have the greatest impact. I also agree that there is an opportunity (arguably a necessity) for pharma to add wrap around services online--like communities in which patients can share their experiences with a particular condition and/or with use of a particular drug. Hopefully pharma will compete with others (insurance cos, healthcare providers, Health 2.0 companies) to provide compelling information and tools to better engage patients in their health... which could do a lot more for society than those soft focused TV scenes of people arranging flowers overlaid with an incongruous announcer's voice rushing through a litany of risks from dry mouth to death.

Tweets that mention Consumers trust pharma ads on TV more than online | Health Populi -- Topsy.com said : Guest Report 11 years ago

[...] This post was mentioned on Twitter by healthythinker, George Van Antwerp. George Van Antwerp said: RT @healthythinker: Consumers trust pharmaceutical Rx ads on TV more than online yet they go online 4 health info & support- how to deal? | http://bit.ly/bct04e [...]

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