Mom is the Chief Health Officer of her family, she’s mobile, and seeking health information and community on-the-go.

But underneath the persona of the Mobile Mom, she’s consuming information and sharing perspectives on many other ‘screens,’ too. And that’s the challenge for marketers seeking to grab the attention of this key player in the health ecosystem.

There are new survey data from Enspektos‘s report, Digging Beneath the Surface: Understanding the Digital Health Mom, that are must-reading for health industry stakeholders who seek to motivate health behaviors among women, who are at once nurturing wellness, caregiving for sick people, and sharing opinions about health products and services in their social networks. In health and health care, Sisters are doing it for themselves and for their loved ones.

As a Chief Health Officer, 86% of Moms make the decision about which remedies her family uses. Two-thirds trust pediatricians but still go online before and after doctor’s visits to do their own research, according to BabyCenter. Mom is tech-savvy: one-half of online moms own smartphones and among these, 40% have downloaded health and wellness apps, and go social via mobile. The emergence of Pinterest has mobile moms sharing images and ideas: Pinterest users are predominantly female, between the age of 25 and 44: the sweet spot of mothering  young children. 95% of Moms overall are Internet users, and 76% of Moms are social network users, according to Emarketer’s projections based on the Women in the Labor Force report from the Bureau of Labor Statistics.

In health, social networking exerts a powerful force on Moms, 53% of whom say social networks influence their opinions on health and wellness.

Health Populi’s Hot Points: Mom’s a multi-screen consumer, as the chart illustrates. And the Internet continues to be the dominant health channel. Enspektos suggests that content providers looking to get Mom’s attention must “penetrate Moms’ filters” because only the most relevant and compelling content gets into her bandwidth.

There are two over-arching considerations here:

1. Health competes for Mom’s bandwidth with other priorities. Within health, different health content compete for attention. Understanding how Mom prioritizes, then how she values and ultimately acts on different health content areas, is one key to motivating a behavior.

2. The rush to mobile, without an overall strategic objective for an outcome, will waste resources and add to the growing roster of mobile health apps that may get downloaded, but not sustained use.

Remember that Mom is multi-screen, multi-priority, and uber-busy. Carefully thinking through health objectives, and then developing a communications strategy that integrates messages across comms platforms, will yield a far greater ROI (and ultimately behavior change) than a one-off, ready-fire-aim slick health app.

7 Comments on Health and Digital Moms – getting underneath the hood of the Mobile Mom

Not goin’ mobile (yet): health search still mostly done on computers | Health Populi said : Guest Report 7 years ago

[...] such as demographic differences such as education, income, gender, and parent status. We know that Moms tend to be more mobile when it comes to health, for example. This is Generation HealthcareDIY, and it’s not just young people [...]

Thinking about Dad as Digital “Mom” | Health Populi said : Guest Report 7 years ago

[...] the Surface: Understanding the Digital Health Mom in May 2012. I wrote my review of that study in Health Populi here on May [...]

Janet McNichol said : Guest Report 7 years ago

This presents another type of challenge when Mom is the one who is ill. I've seen this happen with our staff and wrote this post in an effort to help the dads that suddenly find themselves in the CHO roll. http://www.insideworkplacewellness.com/2011/09/seven-questions-caregivers-need-to-ask.html

Mom is Tuning Out Your Mobile and Social Content | Knowledge of Medicine said : Guest Report 7 years ago

[...] [...]

Mom is Tuning Out Your Mobile and Social Content « Engaging The Patient said : Guest Report 7 years ago

[...] More from Health Populi Share this:StumbleUponDiggRedditLike this:LikeBe the first to like this post. [...]

Julia Walker said : Guest Report 7 years ago

Love this! -- Enspektos always has good stuff! any thoughts on profiles across diversity categories - latina, AA, education or income level?

Tracy McManamon said : Guest Report 7 years ago

This is all very true! Moms are key when you think of who your marketing to when it comes to health insurance.

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