imageIn a growing on-demand society, coupled with a burden of more out-of-pocket health care costs, U.S.health consumers tend to vote with their pocketbooks for healthcare based on cost and convenience, at least when it comes to prescription drug demand, according to the Finn Futures Health Poll conducted by Finn Partners.

The survey was conducted in November 2015 among 1,000 U.S. online adults.

51% of consumers have been with their current health plans and primary care physicians for three years or less, which Finn Partners sees as a sign that brand loyalty isn’t a top motivation for health consumers signing on to either health insurance or doctors.

Brand loyalty also fades when it comes to prescription drugs: 43% of consumers say their pharmacist recommends alternative medications that differ from their doctor’s prescriptions, and half of these consumers accept their pharmacist’s advice and switch to the alternative Rx.

Another force is in play when it comes to medications, and that’s a third-party website — not the drug manufacturer’s branded product site, which only 8% of consumers visit if they have a question. Instead, most consumers visit a trusted third-party website with questions about their meds.

And celebrity endorsements? Don’t waste your money, pharma companies. Instead, bulk up your managed markets team to negotiate for favorable placement of drug formularies and lower co-payments for consumers.

Health Populi’s Hot Points:  There’s no major surprise here for us at Health Populi, who have been tracking consumer self-rationing and health care substitution in the face of rising health care costs ever since co-payments for Tier 3 drugs began to reach $30. At that time, about 10 years ago, we were advising Pharma to watch out for the consumer-as-payer. Did these Pharma clients listen to us?

Not so much.

Today, it’s clear that the new consumer is the payer, and thus responsible for decisions that look and feel like retail ones they face when purchasing airline tickets or washing machines. While health consumers aren’t yet shopping the same way for health care services, products and professionals, they’re stretching new muscles to try to do so: seeking information on trusted third party websites (.gov’s, .org’s, and .edu’s, for example), working peer-to-peer with fellow patients in social networks, or tapping into health care concierge services offered by employers and health plan sponsors (such as Accolade, which focuses on employees working in self-insured companies).

In the meantime, it was revealed in the past week that that PhRMA, the lobbying advocacy group for the Pharma industry, was funding a campaign to improve the sector’s reputation. But to the consumer, it’s still the personal health economics, pharma (and PhRMA). The Finn Partners data confirm what we’ve been saying and sure of for a very long time.

2 Comments on Health Consumers Look For Cost and Convenience

Gil Bashe said : Guest Report 4 years ago

Jane, Convenience and cost is more than just Rx considerations. It extends to their choice of primary care (PCP) source. Without a set PCP, the concept of a relationship is less important, leading them to use walk-in-clinics, pharmacists or online self-analysis. This coupled with no way for consumers to track their medical history, medications, preventive care appointments will impact the entire health cascade. Just one correction. The survey was developed and implemented by Finn Partners - not Ruder Finn - as reported in your piece. You can confirm by visiting the link to your article. Otherwise, you have authored a great review of these data and will encourage other sectors - payer, provider and pharma - to consider how consumers (i.e., customers/patients) can be better served. Thanks in advance, Gil

Giana said : Guest Report 4 years ago

Jane, The survey was actually conduced by a different PR agency - Finn Partners, not Ruder Finn. Thanks, Giana

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